Privacy Policy
Your data stays in Africa. We never share it. This policy explains exactly what we do and do not do with your information.
Last updated: 1 May 2026
Our Core Promise
Zero bytes of your data are shared with third parties for advertising, analytics, or any purpose beyond delivering your services. Your data is yours. Period.
What We Collect
- β’Account information: name, email, phone number, country, and preferred language.
- β’Payment information: processed securely through our payment partners. We never store full payment credentials.
- β’Usage data: how you interact with our platform to improve your experience.
- β’Technical data: IP address, browser type, and device information for security purposes.
- β’Communication data: support tickets, chat messages, and feedback you provide.
Where Your Data Lives
- β’All data is stored exclusively on African soil in data centres located across our 5 African regions.
- β’Your data never leaves the African continent unless you explicitly request a transfer.
- β’We comply with data residency requirements for all 54 African jurisdictions.
- β’Backups are geo-redundant within Africa replicated across at least 2 African data centres.
How We Use Your Data
- β’To provide and maintain your hosting, domains, email, and other services.
- β’To process payments and manage your billing.
- β’To communicate with you about your account, services, and support requests.
- β’To improve our platform and develop new features.
- β’To comply with legal obligations in your jurisdiction.
- β’We NEVER use your data for advertising, profiling, or selling to third parties.
How We Protect Your Data
- β’All data is encrypted at rest and in transit.
- β’Access controls ensure only authorised personnel can access systems.
- β’Regular security audits and penetration testing.
- β’24/7 monitoring for unauthorised access attempts.
- β’Multi-factor authentication required for all staff access.
Data Sharing
- β’We do NOT sell, rent, or trade your personal data. Ever.
- β’We do NOT share data with foreign governments or intelligence agencies.
- β’We share data only with: payment processors, domain registrars, and law enforcement when legally compelled.
- β’Our AI assistant processes your queries locally no data is sent to external AI providers.
Your Rights
- β’Access: Request a copy of all data we hold about you.
- β’Correction: Update or correct inaccurate information.
- β’Deletion: Request complete deletion of your account and data.
- β’Portability: Export your data in standard formats.
- β’Objection: Object to specific processing activities.
- β’These rights apply regardless of which African country you are in.
Questions about your privacy? Contact our Data Protection Officer at privacy@africa-hosting-hub.com